Originally Posted by meerkatani

My mom ran into a problem and I'm wondering if anyone could help.

My mom was supposed to fly from Lax to Tpe with a transfer at Guangzhao last Friday on China Southern airline on a skymile business award ticket. She was denied at check in because she doesn't have the special visa that is required for Taiwanese citizens to transfer at any Chinese airport. (We did call the airline ahead of time, and they said that she wouldn't need the visa...)

Anyway, she was instructed to obtain the visa ASAP and then call back to see if they have any seats left. She did exactly that, but was then told that the award ticket was ticketed by Delta, so she should therefore go to Delta. I haven't talked to Delta yet, but I'm wondering if anyone could offer any help or advice as to what we should do. I don't know if delta would give my mom seats or even credit her mileage back. To make things worse, my brother is also traveling with my mom. Hes a US citizen so he didn't need the visa, but he has a genetic condition that he couldnt travel alone. We would really appreciate any help.