Originally Posted by
southtahoe
Greetings all,
I checked in for RNO-SFO-HKG just now for travel on 5/14 and printed boarding passes. The boarding passes look fine, including upper deck on #869 SFO-HKG, reseved via a W fare and GPU about 6 months ago.
However, when I look at the website, my seat assignment on #869 SFO-HKG shows "---" A check of the seatmap shows my original upper deck seat occupied, but I do not show up anywhere.
I called UA and the agent said that it is some sort of "glitch". She said that I am in the seat that the printed boarding pass shows on the manifest.
Given all the nonsense I've read here, let's say I'm a wee bit concerned.
How worried should I be?
Any suggestions for a course of action?
Thanks in advance
It seems like there are many reasons why "---" could be there.
In my experience, it meant that our confirmed and paid seat had been taken away from us, and, not only that, but they had stripped our confirmed and paid F seats from us for the following segment, as well.
http://www.flyertalk.com/forum/unite...3-new-low.html
If I were you, I'd assume the absolute worst, and:
1. Demand to speak with a supervisor, and get them to fix what they claim is the "glitch" to the point where you can actually see your seat assignment.
2. Print every possible screen and document to show proof that you bought that seat and had the upgrade. Including the "receipt" page showing the seat assignments.
Listen, if you get to the airport, and you don't have proof that you had that seat, then you are S.O.L.
You will end up in Y, perhaps even a middle seat in E- next to the lavatory, and when you say that you had a seat, you'll be called a liar, and when you ask for help, you'll be told "there's nothing I can do".
And since you are in the "glitch" state, it means you're almost surely NOT on the UG list now, as well.
You need to get this fixed before you go to airport.
Get a supervisor to fix whatever b.s. glitch they are claiming, until such point as you can print a document yourself that proves you have that seat.
If you cannot prove now you have that seat, the odds in my view are extremely high that you're screwed.
In my incident, the seat was stripped so thoroughly that nobody could even find proof that I ever had it. The only thing - and I repeat the *ONLY* thing that gave me a chance at fighting for what I bought - was that I'd printed out the receipt and used as proof that I once had that seat.
Without that proof, I'd have been kicked in the face and told to take my middle seat in Y or get lost.