Originally Posted by MoreMilesPlease

The OP tried trice to deal directly with Hilton and the matter has not been resolved. How much time is a person suppose to waste trying to get an erroneous charge removed?

The OP has tried twice with Hilton and the error was not corrected. A simple on-line credit card dispute that has an attached statement about what happened and the two previous attempts to correct the charge will get the issue to the correct person. Not everyone has the time to call, often more than once, to try and get an individual hotel billing department and then get a person who will reverse the charges in one phone call. I have tried it on a couple of occasions with different results each time. Disputing it on-line with the credit card is much easier.