Originally Posted by
cordelli
Dell offers several plans depending on which model you buy. You can do four years on some models.
Up to 5 on business models which start as 3 by default, although the added cost is rarely worth it.
Lenovo has a keep your drive program, if you meet the qualifications (which are a series of questions, the first of which is
Dell has a similar program, although the cost is high enough that just sticking the original drive in a drawer is usually better. I tend to buy the minimum cost drive, and put my own SSD in; that way I've always got a copy of the original Dell image.
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Back to the original question, I've had very good luck with both Dell and Lenovo
business-line laptops(Latidude and Thinkpad respectively). The warranties on consumer-line machines varies.
Paying for the next-day on-site rather than return-to-depot service is often worth it, although the on-site is outsourced, whereas at least for Dell the return-to-depot is run by Dell (in TN, last I checked.)
For Dell or Lenovo, the accidental damage insurance ("CompleteCare" in Dell parlance, "ADP" or accidental damage protection in Lenovo's) is a must -- aside from risk of damage, it eliminates any risk of we said/they said issues on failures.
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If international is an issue, Dell is better than Lenovo. Lenovo requires warranties to be transferred between regions, while at least for US-bought Dells, warranties are honored globally.
Originally Posted by
bchandler02
Yes, make sure you get the ONSITE service, not the mail in. System should never leave your possession then with the exception of Complete Care (damage). In that case, I'm not sure how it is handled.
CompleteCare damage is still handled on site if you have next day on-site in service.