It's about 1:30am and I am fast asleep when I hear this terrible noise coming from what I thought was something in my room, but in the middle of the night I thought maybe I am just confused and perhaps it was outside my room? I was freaked out. I got up and turned the light on. Part of the ceiling of the bathroom had collapsed in the bath. After that, pieces kept falling off every 15 minute sor so, and making noise so I could not sleep anymore. I went to reception and they gave me another (nicer) room. However since it was a 1-night stay, I had no time to take advantage of the view or the extra space. The room was an advance purchase so I had paid already, and they offered me 35k points (property is Hilton reward category 5). Needless to say I am never going back to this property. That said, I am not used to such situations - is this a fair compensation and I should move on? Or should I push harder? Thanks for your advice.