Originally Posted by
justhere
Why would you be "furious" over what appears to be an $8 mistake? Yes you thought you had it fixed but for whatever reason that doesn't appear to be so. Can you not pull up the folio by logging into your account at hilton.com? You should be able to see your bill and then just email it to Customer Service.
One thing that's I'm not sure about is why it would show as a separate Amex charge. Anytime I've had anything added to my hotel bill (bar, gift shop, etc) it all shows as the one charge on my Amex. This seems as though the hotel did credit you but the Coffee place made a separate and distinct charge.
Either way, if the hotel and/or Customer Service doesn't fix on the first try, as others have said, just dispute with Amex. Personally, I wouldn't waste energy being furious.
Also seems like this thread should really be in one of the DYKWIA threads.
I am honestly, honestly not a DYKWIA! Honest!!! In fact, I quite often send gifts to people working in the service industry who offer exceptional service as I think we fail to recognise great service all too often.
As you point out, no I'm not 'furious'. I suppose if anything I am more curious as to how it happened and why the charge appeared about a week after my checkout. My online folio shows the charge: it is the hardcopy bill from the hotel that shows the charge removed so I guess that's the one they wanted me to email them. Of course, Amex have reversed the charge and clearly it is below their recovery threshold.
Having read the responses I have questioned why I have taken the trouble to complain and I guess it's because I am paying for the bill myself and I suppose it's the same as getting a bill in a restaurant and being charged for a bottle of water I never ordered, having the restaurant remove the charge and then being charged to my credit card a few days later.
Sorry to have irritated FT members so much!