Originally Posted by
more4less
If the hotel cancels the booking and the award, I understand that the points will get refunded automatically. If the hotel only cancels the booking, you will have to contact HH for a refund.
Fair enough, just need to make sure they do both; but in my experience they did it automatically. I wasnt aware that they were two independent things; had just assumed that a booking and its payment method were inextricably linked.