Originally Posted by
starlight
I am furious that Hilton have charged me without any discussion for something that was disputed during my stay and for which they had agreed to remove.
I called the Diamond desk and have been told that I now have to waste my time finding the bill the hotel gave me at checkout, scan it and send it with an email explaining the whole situation and then Customer Services will "look into it".
Is this what I should expect or do I send a letter to the CEO?
Why would you be "furious" over what appears to be an $8 mistake? Yes you thought you had it fixed but for whatever reason that doesn't appear to be so. Can you not pull up the folio by logging into your account at hilton.com? You should be able to see your bill and then just email it to Customer Service.
One thing that's I'm not sure about is why it would show as a separate Amex charge. Anytime I've had anything added to my hotel bill (bar, gift shop, etc) it all shows as the one charge on my Amex. This seems as though the hotel did credit you but the Coffee place made a separate and distinct charge.
Either way, if the hotel and/or Customer Service doesn't fix on the first try, as others have said, just dispute with Amex. Personally, I wouldn't waste energy being furious.
Originally Posted by
CIT85
I hope you only meant that you just call AMEX to dispute and not that you will pay fraudulent charges as long as they are less than $8.
There is the principal and also not allow anyone get away with fraud.
What evidence is there that someone committed fraud? Seems like a simple billing error.
Also seems like this thread should really be in one of the DYKWIA threads.
