Originally Posted by
joelfreak
Ah, I see that. Is there a reason why I need to send my receipts to Switzerland when there is a large Swiss office here in the USA?
Dear Reid
Baggage cases are handled by our central customer service office here in Switzerland. While there is a SWISS office in the US, they cannot provide all the services offered by Customer Service at headquarters, where such compensation issues have to be treated.
Kind regards,
Gianrico