Originally Posted by joelfreak

Hello- I recently flew EWR-ZRH-IST, with EWR-ZRH on UA, and ZRH-IST on LX. My luggage did not make the connection, and for some reason LX decided to delay it a full day at ZRH, instead of putting it on the later flight by either LX or TK the same day. Due to this, we had to take time out of our only day in IST to shop for a change of clothes, so we (there were 2 *A Gold members flying this itinerary, each with 1 bag delayed) could not wear the same clothing for more than 72 hours, and be presentable for a business meeting the next day. The LX luggage agent that handles delays at IST handed us a paper that said claims could be made from our home country, on the Swiss web site. I have checked multiple times, and there is no such place to claim costs for replacement essentials. What is the proper address to send in the receipts?