[QUOTE=kwflyer;20721507]Does anyone know if the priority contact # located on the back of the Altitude card are actually dedicated agents (with advanced knowledge) for Altitude members? Or are they just regular Air Canada reps and the phone number just bypasses the queue?[QUOTE]

Except for Altitude 100K, the contact number on the card just bypasses the queue and gives access to regular staff.
Hence the advice often given on this forum, call back to speak to another agent if you don't get satisfaction with your request