formerly known as felinaar
Join Date: Jan 2010
Location: SEA
Programs: UA Plat, AA Gold, AS MVPG, Hyatt Diamond, Hilton Diamond, SPG Gold
Posts: 612
In defense of Hertz, their Plate Pass system is used across their fleet. You had the choice to use a different bridge. Why should they make exceptions becuase of a decision by the local transportation authorities and your ignorance of the new policy?
Just last weekend I returned a Hertz car I drove up to Santa Rosa. I could return via Golden Gate or via the San Rafael and Bay Bridges. I chose the latter specifically to avoid the fees you mentioned. It took only 10 minutes longer (out of a 2.5 hour drive), which tends to be the largest difference I ever see in transit time between the two options.