My girlfriend and I went to Uno's Pizzeria at Seaport (NY) and it was the one and only time that we have ever walked out of a place. It was not packed -hostess wasn't there so we waited about 10 minutes for her to come back from where ever she had gone. After that we were seated quickly because the place wasn't busy. We were looking over the menu for 10 minutes deciding to what to get and then we just sat there with the menu closed - looking at waiters/waitresses delivering food to other customers. We tried flagging down someone but they were always holding something said they would be right back. After about 30 minutes we just got up and left. Haven't been to an UNOs since then.