Originally Posted by
cy1978hk
After chains of e-mails and follow up with CX Customer Relations Department, they propose a 10,000 Asia miles as the goodwill gesture for this 19 hours 'imprisonment' on flight experience... this is a joke... but I'm losing energy to deal with them on this.....
How can you force them to give more? Obviously they don't feel like they need to (I'm starting to learn how difficult it is to force a HK company to do anything it doesn't want to as a consumer). I don't see any cause of action against Cathay either through the CAD, Consumer Council or in court.
The only possible way you can get more compensation is to go on Apple Daily.