Originally Posted by
belynch
And I never had a "technology" issue when flying CO.
My decision is first and foremost the lack of reliable operations. Followed by a lack of service recovery.
I would argue that poor service recovery is somewhat related to the poor technology choices.
One could even make a case that the poor customer service you experienced was related to the poor technology (e.g., items are so difficult it discourages employees from trying to help or think outside box -- why spend half an hour putting you on DL when they can hold firm and blow off the customer, and 9 times out of 10 he'll be out of their hair in 2 minutes?).