Many providers of travel and other services have similar customer rating / value systems; Hilton's OnQ rates to five stars, iirc.
And I am not sure how a casino is the same as a hotel, but that must just be how dense I am about it - because I do not frequent casinos.
Others have inquired - yes, ratings can also go up, and these may be because of actual high value (the proverbial if stereotypical sheikh with his entourage taking the entire upper floor at the W=A with no regard for price, or perhaps a onetime HIS / HGI / DT denizen moving up in business and to W=A, Conrads and Hiltons buying suites would be a certain "promotion" to more stars), but it could also occur because there has been one, or more, service failures that could cause the customer to take valued business elsewhere. I'm sure
slidergirl knows...
Originally Posted by
TALK555
It seems to me that the only one that understood the point of my post was INKUNDERNAILS. I wasnt pointing out that I was upset with the manager for saying no to my question. I am upset that there is such a thing called a "guest value". That was the point of my post. Everyone seems to be upset with me just for asking for a comp. Like you dont do that at casinos or anywhere else? I am the ONLY ONE IN THE WORLD? That is highly doubtful. 90% of the time the person checking me in has no problem throwing a comp at me. I know I am not guaranteed it. But it never hurts to ask. So I was in no way upset with the manager for saying no to me. But I did see the screen with my own eyes and said "Guest Value" and I had 2 stars. That is the only point I was making.