beerup, that's very helpful to know, IMO. I can see how AA declined to pay for consequential damages; they do state that throughout their T&Cs and CofCs, and it's not unusual in commercial law.
Often1, I think you are incorrect with an opinion like that - there are plenty of documented instances, and in this case, it was an employee of the airline who directly caused the damage through her actions - it did not occur due to force majeure, any act or failure to act of the passenger, etc. I am pretty sure the OP can prevail - and in Small Claims Court, I think AA is "toAAst" if they attempt to fight such a claim for damages - whether they consist of repair or replacement with a similar item. (OTOH if they decline to pay, I'd probably not place a lien on an MD80 on the tarmac...
)
The CofC are
not inviolable - and one can Google up some places AA has experienced / is experiencing some turbulence due to the variances between CofC and various laws and regulations that supersede the CofC.
Originally Posted by
beerup
I've had this exact scenario happen to me. A FA spilled a glass of water on my laptop. I pulled the battery and tried to dry to computer off, but some of the keyboards no longer worked.
The damage claim was quite straight forward. Following the instructions of the FA, I contacted customer service with my details, the flight information and a description of the event. The computer was repaired by Sony and AA paid the bill (if I remember correctly, they reimbursed me). The whole process was reasonably hassle free.
As an aside, I had another trip a couple of days later and I needed a fully functional laptop (the repair would have taken longer). I ended up buying a new computer. AA covered the repair of the original laptop and did not provide any compensation for time without a computer.
Originally Posted by
Often1
You misunderstand. The COC don't "just state" it. OP agreed to those terms.
For all those who assert that there's no way that this provision would be upheld, go ahead and try. Let us know how it goes. Then decide just how "silly" it is.