I'm afraid I don't understand that. What she related to me were facts (later verified when I read through this forum and the trade press), not opinions. She also expressed a negative opinion about losing her job, with which I sympathized, but I did not mention that here.
It was fairly obvious that she has a negative view. She seems not to know, or did not mention, or you didn't report that she said it, that Frontier has recently appointed a new CIO - head of IT.
How good he is, and whether he'll fix the problems you perceive, remains to be seen.