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I am happy with it..

Another story:

Had a BRG approved for one night stay. Arrived at hotel to check in. Hotel had no record of BRG claim, even though a hotel supervisor had approved the claim a month before. Hotel made some calls to BRG customer service and hotel agreed to the free night. When I checked out the next morning, rate was now full fare. Showed the morning hotel staff all the documentation (again). Called hotel later that day and they said that they do not participate in the BRG. Spoke with BRG customer service and they said ALL hotels in system are required to abide by BRG. Hotel would not back down, Bottom Line: BRG customer service is sending me a check for the room and tax. Lesson learned: BRG customer service is very helpful. Of course, this would be an easy one to contest on one’s credit card, given all the documentation.