Originally Posted by
PcolaPaul
When I purchased my flights to SJU, the return flights came up as Z class, business and First(SJU-IAH-PIT). First leg got cx because of mx. Gate agent said he couldn't put me in first on new flight because the Z fare was considered an upgrade (from how he explained it, it was an instant upgrade at purchase). Is that what Z fares are?
Flat out incorrect. Try to call the Gold line and have them protect the next flight out with business class seat in it.