Originally Posted by
JDiver
I may agree with that about a number of job positions - though perhaps not as often as we may think. We want Sully's experience in our pilot, an oracle when we call the EXP line, but fresh eager faces on our customer facing employees.
I disagree. Some of the best service I've received in the air and at the airport was delivered by FAs and CSRs with more lines on their faces than I have.