Originally Posted by
kipper
I do think that in cases where they are unable to process check-ins, hotels should make arrangements for other guests, at the same or a lower room rate. If that means they have to pony up some cash, then that's what they need to do.
That actually sounds like a fair fix. You help the guest find something, and you make sure the guest doesn't suffer any added cost as a result. Even if you don't comp the alternate room, which you would with a normal walk. I like that answer.
Too bad Wyndham corporate backed their hotel on this one.