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Old May 2, 2013 | 10:36 am
  #2  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Send in a web form complaint from united.com. Everything goes into the same database and will be reached faster if it's done that way. A phone call isn't going to change anything.

Keep your complaint simple and factual.
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