This is an ongoing issue as of late. UA denies seeing the transfer, but they actually DO see it. UA reps have dug deeper into the accounts and do see the transfers but other UA reps and UA supervisors 'claim' not to. This requires chase to escalate or united will stall as long as they can. Chase is doing their part, it's United who's not participating here. Be very mindful this was a supposed glitch more than a week ago, and still continuing now. Do not trust United if you have important awards to redeem in any immediate fashion.