I'm a 5-Star member (for what that's worth) but I've never requested compensation for a rental problem.

In New Zealand recently, we rented a car that had a 3/4-size cargo cover in place (apparently Hertz personnel had improperly swapped one for another). We only noticed this the next morning. Obviously we couldn't continue with luggage exposed during our one-week rental, so we had to return twice to the rental location - once to show them the issue, and the other to have the proper-size cargo cover installed when they'd located one. A time and fuel waste on our vacation.

What are the chances of compensation through Hertz U.S. customer service, and what is reasonable compensation?

Thanks.....