Originally Posted by
orca15
There are one thousand "blurbs" given to a traveler during a trip that summarize complex rules. Think "3-1-1." One more couldn't kill them.
Seems that some English major could come up with something to say during VDB that would keep customers from being P.O.ed. Maybe as simple as
If you would like to take the next flight, we will offer you 400 Delta dollars. These are only good for you, and cannot be used with another voucher.
I would think that would cover 99% of the upset VDBers.
Note: Correction (removed "...or a companion...").
Unless the Ts&Cs vary by status (or some other factor), you can only use these on the VDB owner ticket. I just used one last month, and had a $37 balance left, which I assumed would be applied to my companion's ticket. It was not, and the 2nd ticket was not discounted. I called DL Medallion desk, and they confirmed this is now policy.
I now have a $37 partial credit remaining on that VDB, which I will use.
...but I don't understand the logic: If I use it next month, or they had applied it the 2nd ticket last month, DL is still going to lose the $37. It seems like a needless customer service SNAFU.
Some would argue that leisure flyers might forget about the cert, or not have available vacation time, etc… OK then, have a 2nd set of Ts&Cs for Status level members. These are people who are far and away less likely to not use the cert, and they are also those who DL may want to keep flying on DL.
However, based on all the recent “enhancements”, perhaps DL’s core business is no longer getting people to fly, but selling SkyPeso to the Amex.