Also, in practice this is not a rush situation. When people volunteer online they can be given a link to the rules to review. If people volunteer at the airport, they can be given a slip of paper to review while they are waiting to see if they are needed.
Originally Posted by
orca15
There are one thousand "blurbs" given to a traveler during a trip that summarize complex rules. Think "3-1-1." One more couldn't kill them.
Seems that some English major could come up with something to say during VDB that would keep customers from being P.O.ed. Maybe as simple as
I would think that would cover 99% of the upset VDBers.