Originally Posted by jackal

Not encouraging re: being able to SDC flights on US ticket stock, even when only UA flights exist on the ticket.

I just tried to extend my stay in SFO (from the nonstop SFO-BWI later today to something tomorrow morning). G space was available, so I went to an agent in the SFO UC, as the website and iPhone app never did allow it.

For the second time in a row, now, I've had to explain the "new" SDC policy to the agents at the SFO T3 F club. Last time, the SFO UC agent insisted it was a 3-hour window (is that the PMUA policy?). This time, the agent claimed that the "Same-Day" part only meant until midnight. I tried to show her the text from united.com and even told her to look up GG SDC (she reacted with suspicion that I knew the code). She refused to believe it was a 24-hour window and finally called the helpdesk.

The helpdesk was not much help, either. The helpdesk agent told her that I had 24 hours from the time I booked the ticket to make any changes. I replied, "No, that's a completely separate policy. That's the flexible booking policy. This is the 'same-day change' policy." Finally, the helpdesk pointed out that it was on 037 ticket stock anyway, and at that point, I gave up and took my boarding pass back.

The agent then continued to try to argue that I couldn't SDC anyway and she would have to charge me a $200 change fee, and I finally said this is now the second time in a row I've encountered agents at this club who are unfamiliar with and won't honor this policy and that they needed to read up on the policies before leaving.

I might try again at the other UC or at the customer service desk when I get back to the airport for my flight in a couple of hours, but I'm not optimistic and will count it good fortune if I am successful. But at least if I can find someone who knows the SDC policy, I have a chance--but don't bother asking in the T3 F club at SFO, as they don't even believe SDC exists.

(Or maybe we should all go in and pester them to process SDCs until they finally get it...)