My husband needs a wheel chair to get from gate to gate, and I can ususally walk it without much of a problem. We are both in our 70's . On our last trip in Jan. on United, it was horrible even with a wheelchair. Within the same concourse, everything was great--met at the plane with an electric cart. The problems started to happen when we had to take the tram to another concourse. The electric cart just dropped us off without a change over to wheelchair from electric cart, to manage the tram, on our own. We asked cart driver what we do and he just shrugged and took off.

There were wheel chairs--no pushers, so I loaded my husband and took elevator to tram floor. When tram took off chair started to get away from me because we didn't set the break. Got off tram and back down elevator, and started down new concource to gate area.

Again, NO WHEELCHAIR PUSHERS IN SIGHT. About 20 minutes walk to gate with me pushing chair. This was the common area gates to the small planes, so many people and much confusion. Very tired by this time. At gate area I requested chair for my husband and help to board plane. Gate Agent said someone would come. 20 min later flight was called for boarding and no help in sight. Again I request help, but no help. Again I loaded my husband in a empty chair to get from gate area to plane -outside loading, only to find out it was not even close!! Another 10 minute walk down a tunnel from gate, with me pushing. Outside boarding, up stairs, to small plane.

We are experienced wheelchair requesters and users and still ran into trouble.

Houston is fine as long as connection is in same concourse. Changing concourses can be a problem!!!

Request Wheelchair FOR SURE!!