FlyerTalk Forums - View Single Post - Star Alliance/Oneworld Award Planning with Award Nexus
Old Apr 29, 2013 | 2:36 pm
  #854  
ckpeter
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20 Years on Site
 
Join Date: Sep 2005
Posts: 2,738
Originally Posted by giblet
I did some searches the other day and it deducted 2x the number of points that it should have. For example, a 6 point search deducted 12 points (and there were no awards available, boo!) Any chance of getting them back?
Looks like you stumbled upon a very rare condition in the backend, where the search is duplicated and performed twice, hence why the point usage doubled.

I looked at your search history for the last 60 days and I see that you have two searches affected. You were charged an extra 6 points in one and an extra 1 point in another.

I credited the points back to your account. I also added another 50 points for your trouble.

Thanks very much for noticing and reporting. Do let me know if you see anything else.
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