FlyerTalk Forums - View Single Post - Best rate guarantee (BRG) - success, failure & discussion 2012-on [Master Thread]
Old Apr 29, 2013 | 7:28 am
  #929  
StevenH123
 
Join Date: Dec 2009
Programs: AA EXP, HH Diamond, SPG Plat, Hyatt Diamond
Posts: 231
Hotel Name: Westin Miyako Kyoto
Arrival Date : Sun, May 26, 2013
Departure Date : Fri, May 31, 2013
Number of Adults :2
Number of Children : 1
Number of Rooms : 1
Room Type : Superior Twin - 2 twin
Starwood Brand Web Site Room Rate : 15,000 yen ($152)
Company room provider : www.orbitz.com
Competing rate : $117
Comments: Child age 3. Also kayak.com & hotels.com show available for $117

DECLINED

I asked for the rate to be rechecked as it seemed that they did not select the rate with the 30 day advance purchase 25% discount.
They responded that they rechecked the screenshots and declined price match.

I asked that they recheck the RATE not the screenshots.
They responded with some insincere apology and, of course, they did not bother to recheck the rates.

I asked that they recheck the rate.
They responded with yet another insincere apology and, of course, they did not bother to recheck the rates.

30 day advance window is now closed, so I am SOL.

Guess I will give my money to Hyatt.
StevenH123 is offline