Originally Posted by
Baley
Listen, my beef is they waited for 4 connecting passengers from EWR and misplaced many passengers to other connecting flights. Besides the guy traveling to SYD there were two others traveling to Japan and countless others. Waiting for four passengers screwed the rest of us.
No, I don't expect UA to have agents hanging out 24/7 but would think they would have someone to meet disconnected passengers upon arrival. But I guess, following your logic perhaps a sign on a post as you enter the terminal to call UA on skype and rebook your own flights resembles sufficient service.
Yes, I didn't opt for the SQ routing as arriving home a day later and scheduling IS important to me. I haven't got a day or so to dicker around in an airport.
I guess it all depends on experience with the airline in question. Mine hasn't been positive. I and about a dozen others from various flights missed a connection to hong kong from ORD by about 20 minutes last year. It was solely a UA flight and no one was waiting for me! But in this case they decided to wait for 4 passengers and misplaced many more. And incidentally, at least 2 of the passengers walked right past me in Y so they certainly weren't all J passengers.
I feel the situation could have been handled better.
You have to take some responsibility.
Your first mistake was booking a tight connection. UA HKG-SIN gets in few minutes before Midnight & SIN-LHR departs @ 01:00.
I would never book an international connection with less than 3-4 hours connecting time.
I regularly connect in SIN on SQ to Europe & SA. I always ensure there is minimum of 4 hours connecting time.
As another poster pointed out, paxs on UA HKG-SIN ,final destination is SIN.
There are only handful of flights departing from SIN between 01:00-02:00, UA is aware of this.SIN-SA are the last set of flights to depart SIN.
I am suprise there was a pax connecting to SYD.
SIN-SYD departs @ 00:45.
BTW, I do not recall any carrier EX: SIN having a flight departing between 01:00-02:00AM to NRT or North Asia when waiting for my flight to JNB/CPT.
Most flights EX: SIN for Asian destination depart by midnight.
UA has 3 flights from NA( EWR, SFO & ORD) connecting to UA HKG-SIN.
UA will wait for those paxs.
I always take UA to SIN. All of UA flights to SIN arrive around midnight. Be it NRT-SIN or HKG-SIN, UA waits for its connecting Paxs.
BTW, I am looking to book UA to SIN in August. EWR-HKG-SIN connecting is 1 Hour. I have been assured UA will hold HKG-SIN flight. I am not comfortable, thus have not pull the trigger as yet.
The other 2 options with longer connecting time :ORD-HKG-SIN ( will have to do YYZ-ORD @ 8:00AM) SFO- HKG have to overnight in SFO. Do not trust AC to get me ontime to SFO to connect same day.