FlyerTalk Forums - View Single Post - UA Snafu
Thread: UA Snafu
View Single Post
Old Apr 28, 2013 | 7:33 pm
  #19  
Shareholder
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
Conversation Starter
 
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,190
While one might have some sympathy for the OP, relying on a 1-hour connection was inevitably going to lead to such possibilities. Even if this is a legal connection (and I can't see how it could be even at SIN given the distances one might have to cover, and the requirement to clear security at the gate where flights lock-out passengers at 20-minutes prior to departure) it was a stupid booking to rely on. However, UA should not have abandoned arriving transfer passengers without providing an agent for its incoming flight and pre-booked some protection and had the new boarding passes ready. It is not up to SQ to wait for a connecting passenger who is not arriving on one of its flights and traveling in economy.

Also agree this should be moved to either the UA or SQ fora.
Shareholder is offline