A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Frequently in situations like this there is some automatic compensation, although sometimes elites get more later, as well as any affected passengers who complain individually. In fact, I've seen pursers distribute service recovery packs on board and IIRC sometimes a GA meets the arriving flight with these things.