Non-working seats in BE AMS-MSP
Hi all,
My wife and I were on an AMS - MSP A330 on Thursday. The entire back half of the BE cabin, rows 4 - 6 were completely dead, no recline, no AVOD, nothing. Luckily for my wife and I there were two enpty seats in row 1, so we were moved (she has back issues). But many others were not so lucky. There were people sleeping on the floor! My question is this: Where do I send my complaint so that the effected people might get some compensation? These seats are expensive, and they did not get the product they paid for!