Originally Posted by
Thunderroad
The emailed receipt just notes the additional payment I made (above and beyond the previous credit, with is not noted) and the change fee. There are no numbers at my aa.com reservation until I hit print receipt/itinerary. I then get a few numbers that don't seem to relate at all to my ticket price, except for the additional payment being accurately stated.
You need to go to the airport and have them print you a receipt. Your PNR will probably have reference to both the old and new tickets. Make sure they print the receipt from the correct ticket.
Originally Posted by
yyzgayguy
Seems to me that the airline is being correct and reasonable about the document you've obtained. The second ticket cost you exactly what they say it did. When you combine the receipt for the second ticket with the first receipt (which you haven't mentioned in this post) you'll have two documents totalling the right amount. Even the stupidest accounting department should be happy with that.
The two receipts should reflect the truth about your TWO (not one) transactions. I doubt it will be difficult to get these two documents from the airline.
Originally Posted by
Often1
I would change the title of this thread. AA has most certainly provided an accurate receipt.
There are two separate issues here and there is a reason AA's system does it the way it does. First, the cost of the ticket; and second, the amount paid.
The ticket costs $4,600, but OP only paid $1,700. OP also used a previous credit.
For tax accounting reasons, I can't imagine that AA is happy with the CSR who generated the letterhead document.
If I were the accounting people, I would want to see two documents and an explanation from OP as to how the credit was created:
1. Receipt for $1,700 (cash)
2. Receipt for $2,900 (previous credit utilized)
If, for instance, the $2,900 were part of a refund on a ticket paid for by another person or entity and OP is then reimbursed the $2,900, that $2,900 becomes taxable income. If it was a refund/credit for a ticket paid for by OP, it's his funds and he's not being reimbursed twice.
When it comes to accounting for tickets, it doesn't work the way. The problem is the website.
Despite the industry being on e-ticketing for 10+ years, the backend process still reflects the paper ticket days. Before e-tickets, when a passenger wants to do an exchange, they surrender the paper ticket and get a new paper ticket reissued just like today. However, the person doing the exchange will not have access to the history of the ticket. There is no database to pull up the complete history as they do today. The only thing they have to rely on is the face value of the ticket. Thus, the face value on the paper ticket will always reflect the
total value and
not just the additional collection amount.
E-tickets merely replaced the paper coupon, it didn't change the backend process. Thus if OP get a receipt from the airport, it will reflect the total amount. The receipt would have a reference to the previous ticket# and the additional collection amount for this exchange ($1700). But the total fare in the lower left corner should be $4600.