Hi All

Im new and desperately need help! I booked a flight for my son with qatar airways online on 21st April for him to fly Manchester-Perth on 13th May. I paid for the flight on my credit card and received an authorisation text from my card issuer to securely make the payment. I received a flight confirmation email and etickets for the flight. I went online with the booking reference and provided all his passport details etc and booked seats.

2 days later I received an email from Qatar saying that due to technical issues, my booking was not confirmed and I needed to rebook and pay an additional 250 GBP. I emailed them back with copies of my confirmation and tickets and said i thought they were mistaken. I also rang the Qatar Perth office who checked the booking and told me it all looked fine and it was probably just an error.

Today i received another email from Qatar which ignored all the information I had sent them and gave me a new booking reference and 48 hours to pay the additional money. The new booking is for exactly the same flight on the same date and time. Obviously I dont want to pay the extra for a booking they had already confirmed and issued tickets on! Have they breached my sale contract with them by doing what they have done and do I have to pay the extra money to get the same ticket??

Many thanks

Donna