Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 8,815
SQ needs to fix this pronto. This back and forth is ridiculous. Either get that cr*pshot of a website ready to handle mix-class online redemptions or give clear guidelines to their CSRs how to manually combine the tickets and grant the 15% online discount. Maybe sent it to a specific queue for management approval, but sort it out.
Last edited by demue; Apr 24, 2013 at 3:35 am