Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I had non-qual night issue this month, for extra night tacked onto an IC stay. Hotel payment system could not merge the two stays so I paid two separate invoices. The first nights posted qualifying and 4000pts, extra night posted non-qual 0points.
Asked hotel by email to correct to qualifying night, and got two replies. first lady saying they would correct and give me 10K for their mistake, and a second lady saying I am not entitled to points as a continuous stay but the earlier 10K offer would be honoured.
My reply email explaining that I never asked for points for extra night, but for night to be altered to a qualifying night, resulted in hotel then contacting IHG to update the night, which changed to qualifying and 4000points.
End result of issue was I ended up my qual night, and also with 14,000 extra points, 2K of which were elite points.