Why is it so difficult to deal with IHG reward program?
I just finished a stay in intercontinental singapore and I booked luxuary weekend rate on its website. Today it shows that unqualified stay AGAIN. I have 16 intercontinental stays this year. I had to fight my points and stay credit back four times. MY GOD! I never had this kind of problem problem with SPG, HYATT and MARRIOTT. Do they also increase their cost for that? I am RA and I feel very disappointed with their customer service!