Originally Posted by
WineCountryUA
the lack of ownership of the issue is appalling ... an 1K unable to book tickets crediting to their account and thinking of changing carriers ... so wrong on so many levels ...
This is a situation a CS should stay on this problem until it is fixed.
I have generally had none of the problems of the people on here in the past year, esp since becoming 1K (pretty good upgrade %, good crews and few delays) but I agree this response was pretty appalling.