Originally Posted by
general45
You might not get the bonus if you are booking a special rate like an MVP Booking. I called the diamond desk and had the points added immediately, no questions asked.
This is not correct; if the rate qualifies for other HH points, it qualifies for the AMEX bonus as well. Missing points, assuming the res was guaranteed and paid by AMEX, are often the result of the FD making a seemingly-innocuous room-type change; this can be corrected via DD contact.