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Thread: Can't buy tickets on United.com
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Old Apr 23, 2013 | 5:47 pm
  #13  
WineCountryUA
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Originally Posted by TravelTons
....

Customer Care to me:

"Dear TravelTons

Thank you for your reply. I thoroughly understand your point of view
and again wish to express our true regret in failing to meet your valid
expectations.

I hope we can welcome you on board a future United Airlines flight.

Regards,

xxxxxx xxxxxx
Customer Care Manager"

Probably escalated too much, eh?
the lack of ownership of the issue is appalling ... an 1K unable to book tickets crediting to their account and thinking of changing carriers ... so wrong on so many levels ...

This is a situation a CS should stay on this problem until it is fixed.
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