Originally Posted by
RTW1
Completely ignoring that the real question is why it's unpublished at all, it's clear that's where all the negative reactions are pointed at.
Because they wanted it to be ... and I still don't see anything wrong with that.
Perhaps they wanted to show appreciation to a certain demographic of customers without creating an expectation and/or artificially inflating the numbers of that demographic.
Or perhaps they are testing the future buying pattern of the part of the demographic that got it against the part that didn't.
I'm guessing that "all the negative reaction"... which is going to be limited to the small percentage of Hyatt customers that are on FT- who all immediately logged into their accounts to count unique stays (not judging, I did it too) ... is a drop in the bucket compared to the positive reaction they get from the customers who received the surprise.