Originally Posted by Brondy

My flight on 3/16/2013 was delayed, the initial arrival time to ORD was 13:10, but was eventually arrived ORD at 14:35. We (me & my family) should still be able to catch my CX807 (Cathay Pacific Airways) flight from ORD to HKG which leave at 15:00, but due to AA staff hold us off at the gate and pull my reservation and reroute me to Paris, CX is refusing to wait or let me get on board even when we are at the CX counter at 14:55. My initial travelling time was about 19 hours, now it became 30 hours. We have to flying 8 hours from ORD to Paris, then wait at Paris for 5 hours and then 11 hours flying time to HKG. If AA did not reroute me to Paris, CX would have wait for me, even though there would a 5 to 10 minutes delayed. I am not sure why we got reroute to Paris instead of SFO or LAX, we are basically going around the world. When we reached HKG we were all exhausted, especially my two children who is 8 and 10 years old. This is a totally unacceptable arrangement. I am hoping that we will get compensate in regards to such unreasonable reroute. What can I do ? I have filed a complaint on 04/15 with AA, but no respond.