I'm having a query/issue with Citi on Miles posted for few airline transactions. I content that they are eligible for 10 miles per 100INR, Citi thinks that they are not.

Sent a query over their Netbanking interface. Got a Form Response that it's as per the terms & conditions mentioned in the website. Asked them back where in the website? Took them 2 weeks and today got a mail saying they need more time to investigate.

So based on their original response, if it's already in the website, why not simply point it. Do they need this much time to edit the T&C

Here is my rant: When I had the JA-Citi Credit card, the interactions with Citi was smooth, whenever there is a issue, I send a mail detailing it and some one would call back with a answer / resolution.

Now for another issues, we exchanged close to 5-6 queries back and forth with same form responses and finally I gave up without a satisfactory response.

Is it only my feeling that the Customer service is going down at Citi / PM and with all the devaluations of miles / lounge access etc..?

Recently the Citi Folks put up a Sign-up stall for PM card in a cafeteria used by employees of a company where the average pay is 7-10K INR Per month.

Are they going nuts?