FlyerTalk Forums - View Single Post - BA 826 LHR DUB diverted BFS 17th April - then cancelled, left to find my own way home
Thread: BA 826 LHR DUB diverted BFS 17th April - then cancelled, left to find my own way home
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Old Apr 22, 2013 | 6:45 am
  #30  
stifle
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Originally Posted by MickV
That's not true. I think 11 flights diverted to BFS that day from DUB. They should have had an idea there was a problem and been proactive about the situation.

They fly into BHD which is about 25 minutes away by car. They must have agreements there and they undoubtedly could have done a better job.

In any case BA did the right thing in giving the OP a re-fund.
OK, sorry, but "Being proactive" and "doing a better job" are generalized hocum. What specific actions could BA have taken? Bearing in mind, as mentioned above, that all local coach companies could help no further, BHD was closed for the evening, and it was not clear until quite late that the diversion would be necessary?
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