Originally Posted by
Morrissey
I have an award ticket that I booked with United miles that includes an Air China international segment. I was finally able to pull up my reservation on travelsky.com using the Air China PNR that UA gave me. I had to enter my name like this (with all capitals and no spaces): LASTNAME/FIRSTNAMEMIDDLEINITIALMR
Unfortunately, that only brought up the basic info of my reservation. No way to do seat assignments.
I was able to get a seat assignment by calling the US rep.
This was after I spent time figuring out how to bring up the reservation on travelsky.com, only to find out the same thing you did: I just saw basic info, had no access to seat maps.