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Thread: BA 826 LHR DUB diverted BFS 17th April - then cancelled, left to find my own way home
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Old Apr 22, 2013 | 2:48 am
  #24  
Kgmm77
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Having received a few of these almost identical letters in the last while, I remain very impressed that a Microsoft Word letter template "can understand how frustrating this must have been". BA's IT systems have taken AI to a whole new level of empathy......
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