I've had a Hilton Amex for a couple years now, first the no-fee one, then I upgraded to Surpass back in December. I just took a new job and won't be traveling as much, so I sent a secure message asking to be downgraded back to the no-fee. Here's the Amex response:
Dear Mr. xxxx,
As you are interested in Hilton HHonors Card without the annual fee, the best way forward is to apply for a new Card online.
You can conveniently complete the online application process at (link).
To apply by phone for a Hilton HHonors Card, simply call us anytime at 877-621-2639.
I reviewed your Card and I see that currently there is no offer available for product change. So we will not be able to downgrade or change your existing Card.
We would appreciate your understanding and look forward to assist you.
Anyone ever received this before? Why won't they let me downgrade? Should I call Amex CS or am I stuck with the Surpass?